Return and Refund Policy

At DECKNMILS , your satisfaction is our priority. We are committed to providing a smooth and stress-free return process. This Return and Refund Policy is part of our Terms and Conditions. By shopping with us, you agree to the terms outlined below.

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1. Return Eligibility

1.1 30-Day Return Window

You may return eligible items within 30 days of delivery for a full refund or exchange. The return period begins on the day you receive your order, as confirmed by the shipping carrier.

1.2 Condition of Returns

To qualify for a return, items must be:

• • Unopened, unused, and in their original packaging

• • Free from damage, visible signs of wear, or alterations

• • Complete with all accessories, certification, and documentation (if applicable)
  • No restocking Fee

1.3 Non-Returnable Items

The following items are not eligible for returns:

• • Customized or personalized orders

• • Clearance or final sale products

For further clarification, please contact us at support@decknmils.com.

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2. Return Process

2.1 Initiating a Return

To request a return:

• • Contact our support team at support@decknmils.com with your order details.

• • We will provide you with a return authorization and detailed instructions.

• • Securely package the item and ship it to the return address provided.

2.2 Return Shipping

• • Our Error: If the return is due to our error (e.g., wrong item shipped or defective product), we will cover the return shipping costs.

• • Customer Responsibility: If the return is for any other reason, the customer is responsible for the return shipping fees.

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3. Refunds

3.1 Refund Process

Once we receive and inspect your return, we will process your refund. You will receive an email confirmation once the refund has been issued.

3.2 Refund Timeframe

Refunds are typically processed within 3-5 business days after we receive the returned item. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to reflect in your account.

3.3 Full and Partial Refunds

• • Full Refunds: Issued for eligible items returned in their original condition.

• • Partial Refunds: May be applied if the item is returned damaged, missing components, or shows signs of use.

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4. Exchanges

If you wish to exchange an item for a different product, please follow the return process above and place a new order for the replacement.

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5. Damaged or Defective Items

If your order arrives damaged or contains a defective product, please contact us within 7 days of delivery at support@decknmils.com with photos of the issue. We will arrange a replacement or issue a full refund at no additional cost to you.

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6. Late or Missing Refunds

If you have not received your refund within 14 business days, please:

• • Check with your bank or payment provider for any pending transactions.

• • Contact your credit card company, as processing times may vary.

• • If the issue persists, reach out to support@decknmils.com for further assistance.

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7. Gift Returns

If you received an item as a gift and need to return it, you may be eligible to receive store credit instead of a refund to the original payment method. Please contact our team for assistance.

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8. Customer Rights

This policy does not affect your statutory rights as a consumer.

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9. Contact Us

For any return or refund inquiries, please reach out to us:

• • Business Name: DECKNMILS

• • Email: support@decknmils.com

• • Address: Marienhöher Weg 27-25, 12105 Berlin, Germany

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10. Policy Updates

We may update this Return and Refund Policy as needed. Any changes will be posted on this page with the latest revision date.

Thank you for choosing DECKNMILS for your exquisite jewellery needs! We appreciate your trust and are committed to ensuring you enjoy a hassle-free return experience.